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Visiting a foodbank

You will be welcomed by volunteers to discuss your needs and prepare your food parcel.

“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”

voluteer chatting to client over tea and biscuits

We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.

Meeting your needs

Your foodbank voucher will be exchanged for three days of emergency food. We want to make sure that we give you the right food to meet your needs, so please do let our volunteers know if you have any special dietary requirements or allergies, for example, gluten free, halal or vegetarian.

Preparing your food

Whilst your food parcel is being prepared, a volunteer will offer you a warm drink and a biscuit. They will also be available if you would like to have a chat. Your food parcel will be packed into supermarket carrier bags. If you prefer to bring your own bags those can be used instead.

Practical guidance and support

Foodbank volunteers take the time to listen and support you. They are specially trained to know about local services and offer practical guidance so that you have access to the right support, helping you to break out of crisis.

We have the following support at our Foodbank:

Citizen’s Advice Barnet

Our lovely trained adviser, Juliana, is at our foodbank to support with a  wide range of advice:

  • Benefits
  • Employment
  • Debt and money
  • Consumer issues
  • Energy
  • Housing
  • Family
  • Immigration
  • And many more issues

Digital Inclusion

Every Saturday we have a digital champion on hand to support with a range of IT support. We also have laptops set up for you to use free of charge:

  • Computer and laptop support
  • Mobile phone support
  • App Support
  • Getting online
  • Email
  • Social media
  • Filling in forms online
  • Managing your storage
  • Support with Microsoft Office
  • SIM Cards

CAP – Debt Advice

On the 3rd Tuesday of every month, we have CAP at the foodbank to offer advice and support if you are experiencing debt.

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