Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The first step is to get a foodbank voucher

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies and organisations. If you are struggling to buy food, they will issue you with a foodbank voucher. The local agency or organisation can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice Barnet, housing support officers, schools, children’s centres, health visitors, social services and local advice organisations and charities.

You can also call the Help Through Hardship helpline, which is a free phone service delivered in partnership with Citizens Advice. They can:

  • Assess which benefits you may be
    entitled to;
  • Help you with benefits claims;
  • Identify grants you may be able to
  • Help you access emergency
    support if you can’t afford the
  • Transfer you to Mind’s Infoline for
    mental health information and

Call Help Through Hardship

0808 2082138

(Lines open Monday to Friday, 9am to 5pm. Closed on public holidays.)

Get in touch with us

If you are struggling to get a voucher, you can email us on [email protected], and  we can put you in touch with a relevant local agency.

Bring  your foodbank voucher to our foodbank centre

When you arrive, you will be welcomed into our cafe-style hall, where you will be able to have a warm drink and a chat with our lovely volunteers. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of food depending on the size of your family. We’ll also help to support you in any other ways that we can. We have the following support at our Foodbank:

Citizen’s Advice Barnet

Our lovely trained adviser, Juliana, is at our foodbank to support with a  wide range of advice:

  • Benefits
  • Employment
  • Debt and money
  • Consumer issues
  • Energy
  • Housing
  • Family
  • Immigration
  • And many more issues

Digital Inclusion

Every Saturday we have a digital champion on hand to support with a range of IT support. We also have laptops set up for you to use free of charge:

  • Computer and laptop support
  • Mobile phone support
  • App Support
  • Getting online
  • Email
  • Social media
  • Filling in forms online
  • Managing your storage
  • Support with Microsoft Office
  • SIM Cards

CAP – Debt Advice

On the 3rd Tuesday of every month, we have CAP at the foodbank to offer advice and support if you are experiencing debt.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

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